We hope that you will be pleased with the goods that you have bought from Better Nowm.

If you wish to return any goods to us, please notify us by email immediately. We will always strive to solve any issues you may have. We accept returns within 14 days of the date of receipt of the goods, returned to us in re-saleable condition, in its full original packaging.

If you have changed your mind after we have dispatched your order, please note that Post & Packaging charges are NOT refundable. Cost of returning the item will also be at the buyer’s own expense.

If you require Better Nowm to arrange the collection of goods to be returned, we will take the payment for the collection first and then refund you for the price of the product(s) (these costs can all be agreed before deciding if you want to return your goods).

However, if you find your order damaged upon receipt, please DO NOT accept the delivery and return the item with the same delivery services and sign as damaged. If the damage has been identified after the delivery services have left, please notify us immediately and we will endeavour to replace or refund your order swiftly.

If the goods are not in a re-saleable condition when they arrive back to us, Better Nowm reserve the right to amend the amount of the refund based on the value of re-saleable goods.

Please note:

  • Vacuum packed items can only be returned if it remains vacuum packed.
  • Please keep original packaging when returning any item.
  • If we arrange the collection, the item(s) should be ready to be collected on the ground floor, as the delivery services usually refuse to collect from any other floor.

If you have any other question relating to ordering samples, please contact us.