This page (together with the documents referred to) tells you the terms and conditions on which we, Better Nowm, supply any of the products listed on our online site. These terms and conditions only apply if you are a consumer. Trade customers are subject to our trade terms and conditions which can be accessed by calling us.

You should understand that by ordering any of our products, you agree to be bound by these terms and conditions. Please understand that if you refuse to accept these terms and conditions, you will not be able to order any products from our site.

  1. General
    • These Terms and conditions apply to all orders placed online and over the telephone. By placing an order with Better Nowm you are accepting to abide by these conditions. Please read them carefully and contact our Customer Service team if you have any questions.
    • If you do not wish to comply with these terms and conditions, then you should not place an order and enter into a contract with Better Nowm.
    • Please note that these terms and conditions do not affect your statutory rights.
  2. Service
    • Our site is only intended for use by people resident in the United Kingdom and we do not accept orders from individuals resident elsewhere.
  3. Orders and Contracts
    • By placing an order through our site, you warrant that:
      • You are legally capable of entering into binding contracts; and
      • You are at least 18 years old; and
      • You are resident in the United Kingdom; and
      • You are accessing our site from the United Kingdom.
      • All orders are subject to acceptance. All details supplied to Better Nowm must be true and accurate.
      • If there are any problems with your order we aim to contact you as soon as we can.
      • All Images displayed are indications of the product, some items may have small variations in ticking and colour, usually as a result of varied screen resolutions.
      • To place an order with us please follow the step guide on our site or contact our sales team who will assist you or place the order over the telephone
    • Errors
      • In the event that any product is displayed with an inaccurate price we have the right to withdraw and cancel the order prior to a contract being made (please see section 3 for order contract information).
      • Any errors that have been made in the description of our products will be rectified as soon as possible.
  1. Price and Payment
    • Prices displayed on our website are inclusive of VAT.
    • For customers residing off-shore and exempt from paying VAT, please call prior to placing any orders.
    • The total price payable, for all items ordered will be debited, from the account provided, at the time that the order is placed, once a contract has been made (see section 3 for order contract information).
    • We can only accept payments from U.K registered accounts.
    • We accept most major credit/debit cards including Visa, Delta, MasterCard and Switch and we use a secure payment method. We also accept payments made through Paypal and Amazon.
    • All billing information given must match those held by the bank that issues the card that you are paying with. Failure to supply the correct information may lead to a delay or cancellation of your order. Your order will only be processed once the payment has been authorised.
  2. Goods Availability
    • All products and services are subject to availability and may be withdrawn at any time.
    • Any goods that we are unable to supply will be refunded in full or the monies can be used for an alternative product.
    • Any items that are not in stock have a lead time. This lead time is an ESTIMATED time supplied to us by the manufacturer of the goods. The manufacturer aim to supply us with the goods within this time; however this is not always possible. Where there are delays we aim to notify you as soon as we are informed.
  3. Made to measure items
    • These are goods that are not stock items and are made to your specific requirements, e.g. special sizes or items that are made to non standard specifications. It is important that you are happy with the items that you are purchasing as they are non returnable and non refundable (unless they are faulty).
    • Once the items have been made and/or dispatched from us you will then be unable to cancel this order and will not be entitled to any refund (unless the product has a manufacturing fault or was not as described).
  4. Deliveries
    • Deliveries (next day service is subject to availability and terms*)
      • All default deliveries may take place anytime of the day, with a one-man service, to the ground floor of the property. The delivery is to the front door of the property, unless otherwise confirmed by Better Nowm in writing.
      • Please check over your items to ensure that they look to be intact before signing for them. This includes checking all the parts.
      • Notifications of claims – If your goods are damaged when you receive them, please note on the delivery sheet and refuse the items with the driver. Please contact Customer Services who will be happy to rectify this problem as soon as possible.
      • If you do sign for goods and later discover them to be damaged, please contact customer services within 24 hours and be aware that we may require photographic evidence of the damage before action can be taken. After signing for goods as received, any collections/exchanges thereafter will incur courier charges. So please ensure the goods are checked carefully before any documents are signed.
      • Shortages – It is your responsibility to sign for the correct number of packages shown on the delivery sheet, please note any shortages and contact Customer Services. Incorrect items – Please refuse any incorrect items and mark the delivery sheet as incorrect items. Please contact Customer Services.
      • Parts – Please check all parts of the order for any deficiency in quantity or damage before assembling or arranging an assembly service. We will not be responsible for any re-visit charges or wasted hours of the assembly service.
      • We offer standard, weekday, delivery on all orders. Except any locations listed on our delivery policy or otherwise stated on the listing. We do not deliver to regions outside of UK. Deliveries to the extra-chargeable postcodes will take upto 14 working days.
      • Please ensure that your property is directly accessible to a vehicle which is approximately the size of a fire engine. If there is no direct access for our delivery drivers, or the access is restricted for parking, the delivery may not be made and you will be responsible for the associated carriage charges.
      • Better Nowm cannot cover any losses arising from incomplete or damaged deliveries.
      • Orders maybe split and delivered on different days or times due to the nature of the product and its supplies.
    • Deliveries – Days and Time
      • We use a carrier service for our National deliveries. Whilst they aim to deliver between the specified times, on the selected delivery date, we cannot guarantee this. The delivery dates and times are acquired from courier services and are estimates only. Better Nowm are unable to cover any loss of earnings etc. for these occasions but will do our best to get your goods to you as soon as possible.
      • All of the items are delivered by ONE MAN (unless a two man service has been specified and paid for when required), to the first accessible ground floor door of the premises. The driver will not take items up steps to get to this door and are not insured to take any items into your property.
      • With larger items the driver may require some assistance to offload the items.
      • Please note the driver may call before turning up for delivery, but this cannot be guaranteed. However, you will be notified by the carrier service at least 24 hours prior to delivery.
      • Saturday deliveries are available which may incur an extra cost. We do not deliver on Sundays and Bank Holidays.
  1. Failed delivery attempt
      There are rare occasions where we may be unable to make the delivery to you on the agreed date, as such we do not advise that you dispose of any of the items that you are replacing until you have received and checked your items from us.
    • Although at Better Nowm we always strive to deliver within the agreed dates and times, we do occasionally come up against problems that can make this impossible. In the event that we are unable to make the delivery on the selected date, we will contact you as soon as we can to advise you and make alternative arrangements. Please be aware that, where we use a carrier, we are not always able to control the delivery process and have to rely on the information that we are given. Please be patient with us and we will do our very best to assist you.
    • If you have supplied incorrect delivery details we will do our best to get your items to you as soon as possible (once we have the correct information). However there will be a charge for this (see section 9).
    • Please note that we cannot be held responsible for any losses arising from a late or failed delivery.
  2. Deliveries to be amended
    • Amendments to date/addresses before the item has been dispatched from us – Free
    • Amendments to date/addresses after the items have been dispatched from us but before the delivery has been made – £10 (this may affect the delivery date)
    • Amendments to date/addresses after a delivery attempt has been made – £40 (this may affect the delivery date)
    • Failed delivery attempts, due to no one being at the property – £20 to reattempt (not guaranteed same day)
    • Failed delivery attempts, due to customer supplying incorrect information – £40 to reattempt (not guaranteed same day)
  3. Risk
    • We recommend that there is a responsible adult to take delivery of any goods and to sign for these goods on delivery. If you require the goods to be left without a signature, Better Nowm will not be held responsible for any theft or weather damage of your goods. The goods will be left at your own risk and will only be left if there is a signed and dated note, with the customer’s permission, for the driver to take. We do not recommend that your goods are left outside, due to threat of weather damage or theft.
    • Once delivery has been made it is the customers responsibility to take reasonable care of the items.
  4. Faulty items
    • If your item develops a fault we will deal with your complaint in accordance with your rights under the Sales of Goods Act 1979.
  5. Cancellation/Returns
    • Please check over your goods on delivery to ensure that the packing is intact and all items appear to be in good condition before you sign for them. If you find your goods to be faulty, damaged or incorrect please refuse the items and contact Customer Services within 24 hours. If you find that your goods are damaged after you have taken delivery please notify us within 24 hours; thereafter we require this being reported in writing with photo evidence to identify the details of the problem.
    • We ask that you inspect your goods within a reasonable time scale and prior to them being transported anywhere else.
    • If you are not satisfied with your purchase for any other reason (excluding manufacturing faults or not as described products) and report this, in writing, within 3 working days, from the date of delivery, you will be given the option to return the product to us for a refund or exchange. You must ensure that the goods are adequately packed and it is your responsibility to return the product to us and to cover any associated costs of return (please include your reference number and name on any returns). If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will seek to recover the reduction in value from you. This policy does not affect your legal rights. This policy excludes made to measure items (items made to the consumer’s specification) (see section 6).
    • Prior to returning any goods you must inform Customer Services (within 7 working days of receipt). If you do not return the goods within 14 days of receiving we will arrange to collect the item and deduct the carriage charge from your refund. If you refuse to release any goods that you have claimed a refund for, Better Nowm will take legal action.
    • Our warehouse is open for returns Monday – Friday 10am – 4pm, please note that no deliveries into Better Nowm can be accepted at any other time. Better Nowm cannot be held responsible for failed deliveries made outside of this time or losses/damage made by your carrier.
    • Once we have received the goods we will inform you and arrange for a refund or exchange.
      Please note; refunds may take up to 14 days to process.
    • If you are unable to arrange your own carriage we will arrange this on your behalf through our carriers. Collections from customers are available Monday – Friday and are an all day service 8am – 6pm. The drivers cannot call before collection and we cannot provide a narrower time window. The charge for collection will vary depending on size of items and location, but usually from £60. Please ask a member of staff for the associated costs. Better Nowm cannot be responsible for failed or delayed collections.
    • Should you wish to cancel your order or return your goods due to a manufacturing fault, once the fault has been confirmed, we will be happy to carry the associated carriage costs and make the necessary arrangements.
    • For Return Address, please call us prior to arranging the return of the products. We will then issue the most appropriate address.
    • Refund will only be issued once the product is received at our warehouse in its original condition and packaging.
    • Orders cancelled after Better Nowm has processed/dispatched the product, will be considered as a return. See above for the possible charges.


  1. Mattress quality after delivery
    • All mattresses usually take upto 6 to 8 weeks approximately to settle to its specified tension.
    • The two-side mattresses need to be flipped over every 2 weeks for the initial 3 months, thereafter every 6 weeks.
    • The one-sided mattresses need to be rotated, so the head-end becomes the foot-end, every 2 weeks for the initial 3 months, thereafter every 6 weeks.
    • All mattress tensions are based on an average individual person weighing between 12 to 14 stones.
    • The natural fillings in some of the mattresses may give out odour for the initial 3 weeks.
    • When opening a vacuum packed mattress, please allow up to 4 hours for the mattress to be fully expanded and also to eliminate any odours from the packaging.